000 00299nam a2200109Ia 4500
008 231111s9999 xx 000 0 und d
020 _a0766814157
090 _a647.94068/ FOR
100 0 _aFord, Robert C.
245 0 0 _aManaging the guest experience
260 _aNew York
_bDelmar/ Thomas Learning
_c2000
999 _c1402
_d1402